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Terms & Conditions

Cancellation and refund policy

  • Our highest priority is to create a fun and memorable experience for our guests. We provide an exclusive insight into the best venues and cultural experiences that Jerusalem has to offer. In the event you can’t attend a booked tour – or you’re not satisfied with your tour or service, this refund and cancellation policy outlines to the conditions under which we will issue a refund or reschedule a tour.
  • Reservations may be cancelled 14 days prior to departure without any penalty. Cancellations received less than 14 days prior to departure will be charged full price because Jerusalem Nights and/or other third party services have reserved the date for you or your group and coordinated all involved details.

By participating in any event organised and hosted by Jerusalem Nights, you the participant, agree to the following terms and conditions without restriction:

  1. All participants are responsible for their own safety and well-being during the event. Jerusalem Nights will do its best to ensure that participants safely attend a variety of localities and venues within Jerusalem. However, Jerusalem Nights cannot mitigate every eventuality and as such, Jerusalem Night’s events involve an element of possible risk. All participants acknowledge these risks and attend events of their own accord and solely at their own risk.
  2. Jerusalem Night’s events include opportunities for participants to consume alcohol at their own discretion. Jerusalem Nights urges all participants to drink responsibly and cannot accept any responsibility or liability if participants drink excessively, resulting in damages, ill health, injury or death.
  3. All participants should be aware of their own physical or mental limitations before attending an event. People with medical conditions or who are pregnant are strongly advised not to participate in Jerusalem Nights events and must inform Jerusalem Nights of the full nature of their condition before participating. All participants must be able to walk the distance required during the tour. Jerusalem Nights does not accept any responsibility or liability if a participant is not physically fit enough to complete the tour.
  4. Jerusalem Nights events officially finish as soon as the group and the guide enter the last venue.
  5. All Jerusalem Nights participants must be 18 years or older. Only official identification will be accepted as proof of age and includes: Passports, driver license, proof of age (18 plus) cards, etc. Unacceptable identification includes photocopies and other non-government issued identification.
  6. All tickets/events must be purchased/paid for before you may participate in Jerusalem Nights events.
  7. You may not change or cancel tickets after purchase with any distributor. Direct sales made with Jerusalem Nights may be refunded or another ticket provided at Jerusalem Night’s discretion.
  8. All customers booking via a third party reseller/distribution site, Online Travel Agency (OTA) or regular travel agency, agree to abide by Jerusalem Night’s terms and conditions and must confirm their appointment before arriving.
  9. Jerusalem Nights reserves the right to cancel a tour at our discretion and for any reason. In the event of a cancellation, Jerusalem Nights will try to contact distributors and clients as quickly as possible and will refund or replace tickets where appropriate.
  10. Jerusalem Nights reserves the right to change or modify tours without notice, including changing or altering venues and routes. In the event of a change, Jerusalem Nights will endeavour to substitute comparable venues, but accepts no liability for changes.
  11. Jerusalem Nights reserves the right to amend the itinerary in the event of adverse weather, organised events en route or any other circumstances that are outside of our control.
  12. Jerusalem Nights accepts no liability for participant’s behaviour and reserves the right to refuse entry or remove from events anyone who is drunk, disorderly, aggressive, disrespectful, abusive or anti-social. In the event of refusal or removal, Jerusalem Nights will not refund ticket prices or cover any additional costs incurred by participants as a result.
  13. The participant agrees to indemnify Jerusalem Nights (it’s employees, directors, suppliers, agents, distributors, representatives, etc) against any third party claims as a result of the participant’s behaviour and actions. Any damages or loss caused by a participant are solely the participant’s responsibility.
  14. All venues (including bars and clubs), attended by Jerusalem Nights reserve the right to refuse entry or remove participants from venues for any reason including drunk, disorderly, aggressive, abusive or anti-social behaviour. Jerusalem Nights accepts no liability in the event of refusal or removal and will not refund ticket prices in such an event.
  15. The participant renounces any claims of any sort, such as in case of accident, injury, theft, material damage, personal damage or any damage linked to participating in an event organized by Jerusalem Nights.
  16. Jerusalem Nights asserts its right to document its events with photos and videos and to use such material for marketing purposes.
  17. Participation in any Jerusalem Nights tour, event or activity is strictly voluntary and both your freelance guide and Jerusalem Nights reserve the right to deny participation to anybody for any reason at any time.
  18. As in all human endeavours, there is a level of risk. We do our best to keep the risk to a minimum. Jerusalem Nights, its contractors, partners and employees assume no liability or responsibility for any injury, loss, damage or inconvenience sustained by any person using its services, nor to their property.
  19. Jerusalem Nights reserves the right to use your personal information for marketing, promotion and research purposes but will never sell your personal information to any third party.
  20. We will not be held responsible should we be unable to offer a tour due to Acts of God, (tsunamis, earthquakes, volcanic dust clouds, extreme weather, etc.).
  21. This Agreement may NOT be altered, supplemented, or amended by the use of any other document(s) unless otherwise agreed to in a written agreement signed by both the participant and Jerusalem Nights